MyFreedomSmoke (myfreedomsmokes.com), is a major Health Products e-commerce site. MyFreedomSmoke infrequently launches coupons for its customers, with 3.0 launched per month on average, so we recommend jumping on their coupons when available. Coupons from MyFreedomSmoke expire quickly, with an average length of 1.0 days, so we recommend using their coupons promptly when available. MyFreedomSmoke tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 18.5% (vs. 28.8% for other brands).
MyFreedomSmoke accepts return made with 30 days and 60 days from the delivery date. Batteries, chargers and mod devices can be returned within 30 days of receipt if they had gone defective. If the defect was noticed after the first 30 days, an item can still be returned with the refund or credit calculated on a prorated basis. Cartomizers, atomizers and sale items can only be returned if they are found defective within 24 hours after delivery. E-liquids, PG, VG, Unflavored nicotine and concentrated flavourings are non returnable.
All returns must be authorized; thus the need to contact the customer service to obtain one or by completing the return process on one's store account. Return Merchandize Authorization number should be written on the box of the item before shipping it back. Refunds, store credit or replacement will be processed once the returns are received at the store. Shipping charges are not refundable and a 20% restocking fee applies.
What are this site's shipping policies and cost? Which countries do they ship to?
MyFreedomSmoke ships orders in the United States and internationally. Orders are usually dispatched within 24 hours after placing during weekdays except for E-liquids which may take longer. Here are the shipping options available:
USPS Priority Mail- $5.95 per order, with additional charges depending on weight and area of delivery, 1-4 business days
USPS Express Mail- $24.97 per order, 1-2 business days
FedEx Standard Overnight- $41.95 per order
USPS Priority International Mail- $39.95 for product weight of up to 3 pounds
Does this site offer any warranties or guarantees?
Yes, MyFreedomSmoke offers the following warranty:
30 days replacement warranty for batteries, chargers and mod devices.
60 days prorated warranty for batteries, chargers and mod devices
24 hours warranty for atomizers, cartomizers and sale items
Should any of the items described gone faulty or defective within such periods after delivery, contact the store to request for an authorization for return.
Does this site have physical store? Where are they located?
No, MyFreedomSmoke is an online store; thus all orders must be made and paid online.
How can I reach customer service for this site? Does it offer a telephone number?
For inquiries and comment, contact the customer service department trough the following: